Frequently Asked Questions

How long will my order take?

1–3 business days to process, then 5–10 business days in transit for standard shipping. So roughly 8–13 business days door to door. You'll get tracking as soon as it ships.

Where do you ship from?

Inside the United States. We ship to US addresses only right now.

Do you offer free shipping?

No. Shipping is calculated at checkout by weight and destination, so you pay what it actually costs rather than a padded product price that covers everyone's shipping regardless of where they live.

Can I return something?

Yes — 30 days from delivery, unused and in the original packaging. You cover return shipping on changed-mind returns; we cover it if the item was damaged, defective, or wrong.

What if it arrives broken?

Send us photos within 7 days and we'll replace it or refund you in full, at no cost to you.

Will this headset work with my console?

Depends on the connection. 3.5mm models work with PC, PS4, PS5, Xbox, Nintendo Switch, and phones — they plug into the controller. USB models are PC and laptop only; these won't work on consoles. The connection type is listed on every product page. If you're not sure, contact us with your setup and we'll tell you straight.

Why is everything wired?

Because wired is genuinely better for most people, and cheaper. No battery to die mid-session, no receiver to lose, no latency, and you're not paying an extra forty dollars for a radio. We do carry wireless — but the range is built around wired on purpose.

Are you a real store?

Yes. Small one. We're US-based, we ship from US warehouses, and there's a person reading our messages who replies within a business day. If anything about your order goes wrong, get in touch and you'll get a human.

Do you take returns on opened items?

If it's unused and everything's in the box, yes — trying a headset on isn't "using" it. If it's been worn for a week, that's a different conversation, but contact us anyway and we'll see what we can do.